IT Support Coverage
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World–Wide Coverage for IT Support Services
From break-fix maintenance to managed IT services, we provide tailored solutions to
keep your systems running smoothly.
Engineer Capabilities
Level 1
Entry Level
General labouring activities, for example:
- Plugging in of equipment
- Unpacking & handling equipment
- Cleaning equipment & work spaces
Working towards Comp TIA A+ N+
Level 2
Medium 2 years experience
Basic on-site skills, for example:
- Basic installs, adds, moves & changes
- Swapping out of faulty HDDs
- Assisting lead engineers
- Setting up of equipment
- Working with remote team
MCP or equal, working towards MSCE, CCNA
Level 3
3-4 years experience
General labouring activities, for example:
- Install & upgrade file servers
& operating systems - Basic server hardware & operating systems troubleshooting
- Advanced desktop skills
- More advanced installations
MCSE, MCP, ACMT, CCNE, SNCP, CCSA, CPPP, ITIL Foundations
Level 4
4-5 years experience
Advanced level of knowledge, including:
- Specialist skills in multiple OEM hardware
- Advanced troubleshooting skills
- Knowledgeable in security & networks
- Project management capabilities
MCSE, CCNE, SNCP, CCSA, CPPM, ITIL Foundations, Project Management
Level 5
5+ years experience
Specialist Management Consultants
Please enquire via ian.torres@a1globaltechnologies.com for fully vetted CVs & further details
Level 6
Consultant Level
Specialist Management Consultants
Please enquire via ian.torres@a1globaltechnologies.com for fully vetted CVs & further details
We're Ready to Help
We’re here to help with all your IT needs. Whether you have a question, need a service quote, or want to learn more about our offerings, our team is just a click or call away.
