A1 Global Technologies Limited – Terms & Conditions
Home »
1. Introduction
These Terms & Conditions (“Terms”) govern all services provided by A1 Global Technologies Limited, a company registered in England and Wales and headquartered in Manchester (“A1 Global Technologies”, “we”, “us”, “our”). By engaging our services, the client (“you”, “your”) agrees to be bound by these Terms.
2. Scope of Services
A1 Global Technologies provides global IT support services, including but not limited to:
- Break‑Fix Support
Reactive technical support to diagnose and resolve hardware or software issues. - Smart Hands Engineering
On‑site technical assistance including equipment installation, troubleshooting, cabling, racking, and physical interventions as instructed by the client. - Wireless Network Surveys
Predictive and on‑site RF surveys, analysis, reporting, and recommendations for wireless network design and optimisation. - Managed IT Services
Ongoing monitoring, maintenance, management, and support of IT systems, networks, and infrastructure.
A detailed scope of work will be defined in each Statement of Work (SOW), service order, or contract.
3. Service Availability
- Service availability, response times, and SLAs are defined in the relevant SOW or service agreement.
- Unless explicitly stated, all response times are best‑effort and not guaranteed.
- Global service delivery may be subject to local regulations, customs processes, and third‑party availability.
4. Client Responsibilities
You agree to:
- Provide accurate information, access, and resources required for service delivery.
- Ensure that all equipment is safe, compliant, and accessible.
- Maintain appropriate backups of all data prior to any work being carried out.
- Provide clear instructions for Smart Hands activities and accept responsibility for remote guidance.
5. Fees & Payment Terms
- Fees will be outlined in the applicable quotation, SOW, or service agreement.
- Unless otherwise agreed, invoices are payable within 30 days of the invoice date.
- Late payments may incur interest at the statutory rate permitted under the Late Payment of Commercial Debts (Interest) Act 1998.
- Travel, accommodation, and out‑of‑pocket expenses may be charged where applicable.
6. Cancellations & Rescheduling
- Cancellations or rescheduling of on‑site work within 24 hours of the scheduled time may incur a cancellation fee.
- Any non‑refundable travel or accommodation costs already incurred will be chargeable.
7. Liability & Limitations
- A1 Global Technologies will exercise reasonable skill and care in delivering services.
- We are not liable for:
- Indirect, incidental, or consequential losses
- Loss of profit, revenue, or data
- Issues arising from third‑party equipment, software, or instructions
- Our total liability for any claim is limited to the total fees paid for the specific service giving rise to the claim.
Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under UK law.
8. Data Protection & Confidentiality
- Both parties agree to comply with applicable data protection laws, including the UK GDPR and Data Protection Act 2018.
- Confidential information shared during service delivery must not be disclosed to third parties without written consent, except where required by law.
9. Intellectual Property
- All intellectual property created by A1 Global Technologies during service delivery remains our property unless otherwise agreed in writing.
- Reports, documentation, and deliverables are licensed for your internal business use only.
10. Termination
Either party may terminate a service agreement with written notice if the other party:
- Materially breaches the agreement and fails to remedy within a reasonable timeframe
- Becomes insolvent or ceases trading
Upon termination, all outstanding fees become immediately payable.
11. Force Majeure
We are not liable for delays or failures caused by events beyond our reasonable control, including natural disasters, strikes, war, or global supply chain disruptions.
12. Governing Law
These Terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
13. Amendments
A1 Global Technologies reserves the right to update or amend these Terms at any time. The latest version will be made available upon request or published on our website.
We're Ready to Help
We’re here to help with all your IT needs. Whether you have a question, need a service quote, or want to learn more about our offerings, our team is just a click or call away.
